Quick Knowledge Check

Before moving on, take a moment to reflect on what you’ve learned in this module. The short quiz below is designed to help you track your understanding and highlight anything you may want to revisit.

QUIZ

1. What is the primary goal of CRM in real estate?

A.Enhance financial transactions

B. Improve relationships to grow the business

C. Reduce marketing expenses

D. Eliminate the need for solicitors

2. What is a LEAD in CRM terminology?

A. A qualified buyer

B. A closed deal

C. An individual or organization with an interest in what you are selling

D. A solicitor managing legal work

3. What should be created for all individual business links?

A. Deals

B. Contacts

C. Reservations

D. Viewings

4. What action must be taken when a lead is qualified as "good"?

A.Mark it as disqualified

B. Delete the lead

C. Create a Deal and Contact

D. Postpone the lead

5. What happens after a client pays the reservation fee?

A. The Deal is closed

B. Solicitors and brokers are instructed

C. A viewing is arranged

D. Payment is refunded

6. When should the CRM be open?

A. Only during viewings

B. At the time of closing deals

C. Always

D. Only for invoicing purposes

Answers:

1.B, 2. C, 3. В, 4. C, 5. B, 6. С.