Quick Knowledge Check

Before moving on, take a moment to reflect on what you’ve learned in this module. The short quiz below is designed to help you track your understanding and highlight anything you may want to revisit.

QUIZ

1. Which of the following is not included in the list of questions to ask?

A. Location

B. Amenities

C. Current address

D. Decision in Principle

E. Budget

2. When communicating with clients via email, why is it essential to use a business email account instead of a personal one?

A. Because business accounts allow for better graphic formatting

B. To ensure professionalism, consistency, and proper data tracking

C. To avoid spam filters on personal accounts

D. Because personal accounts are not secure at all

3. Which of the following should be included in the email? (select all applicable)

A. Your full address

B. Name of the project

C. Development description

D. Your personal number

E. The area

4. What is the advised turnaround time for contacting a new lead after it is received in the CRM system?

A. Within 24 hours

B. Within one week

C. Within an hour

D. Only after the client sends an email

5. In the context of call management, what is the main goal of the first call with a new lead?

A. To directly discuss pricing and negotiate without any small talk

B. To build a good relationship and gather essential information about their property requirements

C. To send them to the website to look for properties themselves

D. To transfer the call to a colleague who can handle the inquiry

6. What is the primary reason for maintaining confidentiality and data protection in all business emails?

A. To impress clients with technical security jargon

B. Because sensitive client and transaction information must be protected from unauthorized access

C. To reduce email length

D. To limit the number of recipients you can contact

Answers:

1.C, 2. B, 3. (B, C, E), 4. C, 5. B, 6. B